Results of the latest Survey of Tenants and Residents (STAR)

The last STAR was done during the summer of 2017 with results published in March 2018.

Survey of tenants and residents (STAR)

% of tenants satisfied with overall quality of home
Meeting Target
31 Dec 18
74.58%
 
Meeting Target
% of tenants satisfied with their neighbourhood
Meeting Target
31 Dec 18
72.21%
 
Meeting Target
% of tenants satisfied with NPH services
Meeting Target
31 Dec 18
76.43%
 
Meeting Target
% of tenants satisfied their views are taken into account
Meeting Target
31 Dec 18
56.23%
 
Meeting Target
% of tenants who think NPH is good at keeping them informed
Needs Improvement
31 Dec 18
74.22%
 
Needs Improvement
% of tenants satisfied that their rent provides value for money
Very Good
31 Dec 18
78.42%
 
Very Good
% of tenants satisfied that their service charge provides value for money
Meeting Target
31 Dec 18
60.90%
 
Meeting Target