NPH will deliver value for money in all we do and continue to conduct reviews of our services and costs to deliver the best value and quality for our tenants.
We recognise that our staff are our greatest asset and we will continue to invest in development and growing our own talent. We will develop a strategic apprenticeship programme to promote apprenticeship opportunities throughout NPH in the employment of trade, office and graduate apprentices across the business.
We will continue to monitor the rollout and impact of Universal Credit full service and we will learn from best practice from other landlords who have moved to full service in earlier phases. We will build on our close working relationship with the Department for Work and Pensions (DWP) so that we are as prepared as possible.