Deliver high quality and customer focussed housing services

Customer focussed

% of customers satisfied with the adaptations service
Meeting Target
30 Sep 20
100.00%
 
Meeting Target
% of new tenants satisfied with the way their application was dealt with
Monitoring
30 Nov 20
98
 
Monitoring
% of lets accepted on first offer
Monitoring
30 Nov 20
77.51%
 
Monitoring
% of tenancies terminated
Monitoring
30 Nov 20
0.62%
 
Monitoring
% of dwellings that are vacant and available to rent
Monitoring
30 Nov 20
0.69%
 
Monitoring
% of dwellings that are vacant and unavailable to rent
Monitoring
30 Nov 20
0.00%
 
Monitoring
Average no. of days to re-let empty properties needing minor works
Poor
30 Nov 20
19.91
 
Poor
Average no. of days to re-let empty properties needing major works
Poor
30 Nov 20
44.20
 
Poor
Average no. of days to re-let all empty properties
Meeting Target
30 Nov 20
25.31
 
Meeting Target
% void rent loss
Poor
30 Nov 20
0.96%
 
Poor
% rent collected (excluding traveller site)
Very Good
30 Nov 20
97.75%
 
Very Good
% current tenant arrears
Poor
30 Nov 20
3.80%
 
Poor
% traveller site rent collected
Very Good
30 Nov 20
105.14%
 
Very Good
Average no. of days to complete a rehousing assessment
Very Good
30 Nov 20
2.93
 
Very Good
% of older persons receiving CallCare options and advice within 48 hours
Very Good
30 Nov 20
100.00%
 
Very Good
% of urgent support assessments completed within 5 working days
Very Good
30 Nov 20
98.18%
 
Very Good
% of support assessments completed within 10 working days
Very Good
30 Nov 20
96.67%
 
Very Good
% of quarterly support reviews completed
Meeting Target
30 Sep 20
97.12%
 
Meeting Target