Deliver high quality and customer focussed housing services

Customer focussed

% of customers satisfied with the adaptations service
Meeting Target
30 Jun 19
100.00%
 
Meeting Target
% of new tenants satisfied with the way their application was dealt with
Poor
31 Aug 19
86.01%
 
Poor
% of lets accepted on first offer
Monitoring
31 Aug 19
74.11%
 
Monitoring
% of tenancies terminated
Monitoring
31 Aug 19
0.49%
 
Monitoring
% of dwellings that are vacant and available to rent
Monitoring
31 Aug 19
0.36%
 
Monitoring
% of dwellings that are vacant and unavailable to rent
Monitoring
31 Aug 19
0.00%
 
Monitoring
Average no. of days to re-let empty properties needing minor works
Poor
31 Aug 19
26.81
 
Poor
Average no. of days to re-let empty properties needing major works
Poor
31 Aug 19
50.29
 
Poor
Average no. of days to re-let all empty properties
Poor
31 Aug 19
30.80
 
Poor
% void rent loss
Poor
31 Aug 19
1.03%
 
Poor
% rent collected (excluding traveller site)
Needs Improvement
31 Aug 19
99.32%
 
Needs Improvement
% current tenant arrears
Very Good
31 Aug 19
2.59%
 
Very Good
% traveller site rent collected
Poor
31 Aug 19
93.07%
 
Poor
Average no. of days to complete a rehousing assessment
Very Good
31 Aug 19
4.93
 
Very Good
% of older persons receiving CallCare options and advice within 48 hours
Needs Improvement
31 Aug 19
98.82%
 
Needs Improvement
% of urgent support assessments completed within 5 working days
Very Good
31 Aug 19
100.00%
 
Very Good
% of lettings made as a direct let
Monitoring
31 Aug 19
52.38%
 
Monitoring
% of support assessments completed within 10 working days
Meeting Target
31 Aug 19
92.41%
 
Meeting Target
% of quarterly support reviews completed
Poor
30 Jun 19
84.34%
 
Poor