Deliver high quality and customer focussed housing services

Customer focussed

% of customers satisfied with the adaptations service
Meeting Target
31 Mar 20
100.00%
 
Meeting Target
% of new tenants satisfied with the way their application was dealt with
Poor
31 Mar 20
85.71%
 
Poor
% of lets accepted on first offer
Awaiting Data
 
 
 
Awaiting Data
% of tenancies terminated
Awaiting Data
 
 
 
Awaiting Data
% of dwellings that are vacant and available to rent
Monitoring
31 Mar 20
0.49%
 
Monitoring
% of dwellings that are vacant and unavailable to rent
Monitoring
31 Mar 20
0.00%
 
Monitoring
Average no. of days to re-let empty properties needing minor works
Poor
31 Mar 20
23.06
 
Poor
Average no. of days to re-let empty properties needing major works
Needs Improvement
31 Mar 20
42.48
 
Needs Improvement
Average no. of days to re-let all empty properties
Needs Improvement
31 Mar 20
27.18
 
Needs Improvement
% void rent loss
Poor
31 Mar 20
0.90%
 
Poor
% rent collected (excluding traveller site)
Very Good
31 Mar 20
100.10%
 
Very Good
% current tenant arrears
Very Good
31 Mar 20
2.65%
 
Very Good
% traveller site rent collected
Very Good
31 Mar 20
96.92%
 
Very Good
Average no. of days to complete a rehousing assessment
Very Good
31 Mar 20
3.77
 
Very Good
% of older persons receiving CallCare options and advice within 48 hours
Poor
31 Mar 20
94.01%
 
Poor
% of urgent support assessments completed within 5 working days
Very Good
31 Mar 20
100.00%
 
Very Good
% of support assessments completed within 10 working days
Meeting Target
31 Mar 20
94.38%
 
Meeting Target
% of quarterly support reviews completed
Meeting Target
31 Mar 20
98.58%
 
Meeting Target