Deliver and maintain high quality homes and estates

Quality homes and estates

% of appointments kept
Poor
31 Aug 19
95.61%
 
Poor
% of total repairs completed within target period
Poor
31 Aug 19
94.06%
 
Poor
% of emergency repairs completed within target time (24 hours)
Poor
31 Aug 19
97.34%
 
Poor
% of repairs completed during first visit
Very Good
31 Aug 19
83.34%
 
Very Good
% of dwellings with a valid gas certificate
Meeting Target
31 Aug 19
100.00%
 
Meeting Target
% of fly tipped rubbish removed within 2 days
Needs Improvement
31 Aug 19
93.99%
 
Needs Improvement
% of tenants surveyed who were satisfied with the ASB service (case handling)
Meeting Target
31 Aug 19
85.51%
 
Meeting Target
% of tenants surveyed who were satisfied with the ASB service (case outcome)
Very Good
31 Aug 19
78.26%
 
Very Good
Number of cases of ASB received
Monitoring
31 Mar 19
521
 
Monitoring
Number of cases of ASB closed
Monitoring
31 Mar 19
356
 
Monitoring