Deliver and maintain high quality homes and estates

Quality homes and estates

% of dwellings with a valid gas certificate
Monitoring
30 Nov 20
100.00%
 
Monitoring
% of appointments kept
Poor
30 Nov 20
94.32%
 
Poor
% of total repairs completed within target period
Needs Improvement
30 Nov 20
95.71%
 
Needs Improvement
% of emergency repairs completed within target time (24 hours)
Meeting Target
30 Nov 20
98.44%
 
Meeting Target
% of repairs completed during first visit
Very Good
30 Nov 20
89.80%
 
Very Good
% of fly tipped rubbish removed within 2 days
Poor
30 Nov 20
90.05%
 
Poor
Number of new ASB cases opened
Monitoring
30 Nov 20
42
 
Monitoring
Number of ASB cases closed
Monitoring
30 Nov 20
53
 
Monitoring
Average number of days to close an ASB case
Poor
30 Nov 20
73
 
Poor
Number of live ASB cases
Monitoring
30 Nov 20
113
 
Monitoring
Number of live ASB noise cases
Monitoring
30 Nov 20
74
 
Monitoring
% of tenants surveyed who were satisfied with the ASB service (case handling)
Meeting Target
30 Nov 20
88.67%
 
Meeting Target
% of tenants surveyed who were satisfied with the ASB service (case outcome)
Very Good
30 Nov 20
82.27%
 
Very Good
Number of cases of ASB received
Monitoring
31 Mar 20
408
 
Monitoring
Number of cases of ASB closed
Monitoring
31 Mar 20
368
 
Monitoring