Deliver and maintain high quality homes and estates
- Provide well maintained, safe, affordable, secure homes
- Deliver well maintained, clean and safe estates where people want to live
- Deliver additional well designed, high quality affordable homes to meet housing need
Quality homes and estates
% of dwellings with a valid gas certificate
30 Nov 20
100.00%
Monitoring
% of appointments kept
30 Nov 20
94.32%
Poor
% of total repairs completed within target period
30 Nov 20
95.71%
Needs Improvement
% of emergency repairs completed within target time (24 hours)
30 Nov 20
98.44%
Meeting Target
% of repairs completed during first visit
30 Nov 20
89.80%
Very Good
% of fly tipped rubbish removed within 2 days
30 Nov 20
90.05%
Poor
Number of new ASB cases opened
30 Nov 20
42
Monitoring
Number of ASB cases closed
30 Nov 20
53
Monitoring
Average number of days to close an ASB case
30 Nov 20
73
Poor
Number of live ASB cases
30 Nov 20
113
Monitoring
Number of live ASB noise cases
30 Nov 20
74
Monitoring
% of tenants surveyed who were satisfied with the ASB service (case handling)
30 Nov 20
88.67%
Meeting Target
% of tenants surveyed who were satisfied with the ASB service (case outcome)
30 Nov 20
82.27%
Very Good
Number of cases of ASB received
31 Mar 20
408
Monitoring
Number of cases of ASB closed
31 Mar 20
368
Monitoring